Terms and Conditions for Marylebone Cleaners

These Marylebone Cleaners Terms and Conditions set out the basis on which cleaning services are provided by Marylebone Cleaners to residential and commercial customers in the UK. By making a booking, confirming an appointment, or allowing our team to attend a property, you agree to these terms. Please read them carefully before placing an order for any Marylebone cleaning service.

These terms are intended to be clear, fair, and practical. They explain how bookings are accepted, how payments are handled, when cancellations may apply, what liability is limited, and how waste is managed in line with applicable UK requirements. They also confirm the governing law that applies to your contract with Marylebone Cleaners.

In these terms, references to “we”, “us”, and “our” mean Marylebone Cleaners. References to “you” and “your” mean the customer or the person booking the service. The wording may occasionally refer to a cleaning company terms framework or a UK cleaning services agreement, but the same conditions apply to all services unless we agree otherwise in writing.

1. Booking Process

All services are subject to availability and acceptance by Marylebone Cleaners. A booking is only confirmed once we have received the relevant booking details, checked availability, and issued confirmation. The booking process may include choosing the type of service, property size, preferred date and time, access arrangements, and any special instructions relevant to the task.

You are responsible for ensuring that all information supplied at the time of booking is accurate and complete. This includes details that may affect the price, duration, equipment needed, or the number of operatives required. If the information supplied is incomplete or inaccurate, we may revise the quote, adjust the schedule, or decline the booking if the service cannot reasonably be delivered as originally planned.

We may provide estimates or quotes based on the information available at the time. Unless expressly stated otherwise, any estimate is not a fixed price until the job scope has been confirmed. Where a Marylebone cleaners booking is made for a service such as deep cleaning, end of tenancy cleaning, after-builders cleaning, or regular domestic cleaning, the final price may be adjusted if the actual condition of the property differs materially from the description provided.

2. Service Standards and Access

You must ensure that we have safe and reasonable access to the property at the agreed time. If access is delayed or denied, we may charge for wasted travel time, staff waiting time, or the full booking fee where the visit cannot proceed. You are also responsible for securing valuables, removing fragile items where necessary, and providing a suitable working environment.

Where a service requires electricity, running water, parking, or other facilities, you must make those available unless we agree otherwise. If our team is unable to complete the service because essential access, utilities, or permits are unavailable, this may be treated as a late cancellation or failed appointment.

Our staff will use reasonable care and skill when delivering every Marylebone cleaning appointment. However, cleaning outcomes can be affected by pre-existing surface damage, age, wear, unsuitable materials, or staining beyond normal removal. We do not guarantee restoration of items or surfaces that have deteriorated beyond what standard professional cleaning can reasonably achieve.

3. Payments, Charges, and Invoicing

Payment terms will be stated at the time of booking or on the invoice issued after completion, depending on the service type. For most domestic services, payment may be required on completion. For recurring or business services, payment may be due in advance or within an agreed credit period. If no payment method or timetable is agreed in writing, payment is due immediately when the service has been delivered.

All prices are stated in pounds sterling unless otherwise indicated. Prices may be subject to VAT where applicable. We reserve the right to update prices from time to time, but any confirmed booking will be charged at the rate agreed at the time of confirmation, subject to any valid adjustments permitted under these terms.

Late payments may result in suspension of future services, recovery action, or administrative charges where lawful and reasonable. You must not withhold payment because of a dispute unrelated to the service provided. If you have a genuine concern about the quality of a job, you should notify us promptly so that the issue can be reviewed in accordance with our complaints and rectification process, if any.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. The notice period required may vary depending on the service, timing, and staffing arranged. Unless a different policy has been communicated for your booking, cancellations made with insufficient notice may incur a charge to cover allocated staff time, travel, and administrative costs.

If you cancel after work has begun, we may charge for the portion already completed and for any unavoidable costs incurred. If our team arrives at the property and cannot gain access, cannot work safely, or is turned away for reasons outside our control, the booking may be treated as a missed appointment and charged accordingly.

We may cancel or reschedule a booking where necessary for operational reasons, staff illness, unsafe conditions, extreme weather, or events beyond our control. In such cases, we will use reasonable efforts to offer an alternative appointment. This forms part of our Marylebone cleaners service terms and is intended to keep scheduling fair for both sides.

5. Customer Responsibilities

You agree to remove or secure items that are unsuitable for cleaning, including cash, jewellery, documents, medicines, firearms, and other valuables. You must also notify us of any hazards, alarms, pets, asbestos concerns, broken fixtures, water leaks, electrical faults, or other conditions that may affect the work.

If you request cleaning of delicate, antique, specialist, or high-value items, you do so at your own risk unless we have specifically confirmed in writing that such items will be handled. We may refuse to clean certain objects or surfaces if we believe the risk of damage is too high or if the task falls outside our training or equipment.

You must ensure that the property is reasonably tidy enough for the service booked. A Marylebone cleaners agreement does not automatically include decluttering, organising personal belongings, or lifting heavy obstructions unless this has been specifically agreed. Where extra labour is required because the property differs significantly from the description supplied, additional charges may apply.

6. Liability and Limitations

We will take reasonable care when performing services and handling your property. However, to the fullest extent permitted by law, Marylebone Cleaners will not be liable for pre-existing damage, wear and tear, hidden defects, or damage caused by items not being suitable for cleaning in the normal manner. This includes damage arising from fragile, unstable, poorly maintained, or already compromised materials.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, our total liability for any claim arising from a single booking will generally be limited to the amount paid or payable for that specific service, except where a different limit is required by law.

We are not responsible for loss of profit, business interruption, indirect loss, or consequential loss arising from the service, unless such liability cannot be excluded. If you believe damage has occurred, you must inform us as soon as reasonably possible and provide evidence, including photographs where appropriate, so that the matter can be investigated promptly under the Marylebone cleaning company terms applicable to your booking.

7. Waste Regulations and Disposal

All waste handling must comply with applicable UK waste legislation, environmental rules, and local authority requirements. We will only remove or dispose of waste if this has been agreed as part of the service and if the materials are lawful to handle. We do not accept responsibility for the removal of prohibited, hazardous, clinical, or controlled waste unless we have expressly agreed and are legally authorised to do so.

You must tell us in advance about any waste that may require special handling, including sharp objects, broken glass, bodily fluids, chemical containers, paint, oils, solvents, or electrical items. If such waste is discovered during a job and was not disclosed beforehand, we may suspend the service, charge additional fees, or leave the waste in place until appropriate arrangements are made.

Where we transport waste, we may use licensed carriers or approved disposal routes where required. You may be asked to separate waste into appropriate categories or to confirm ownership and authority to dispose of the items. We may refuse to move or dispose of any waste if doing so would breach law, safety rules, or environmental obligations. This forms part of our Marylebone Cleaners terms and conditions and applies to all relevant jobs.

8. Complaints, Re-Visits, and Rectification

If you are dissatisfied with the service, you should notify us within a reasonable time after completion. Please provide a clear description of the issue and, where possible, supporting photographs. We may offer a re-visit, partial refund, or other proportionate remedy where we accept that the service did not meet the agreed standard and where such remedy is reasonable in the circumstances.

We are not obliged to provide a re-clean where the issue arises from conditions beyond our control, including re-soiling after the visit, inaccurate booking information, or refusal to provide access to all agreed areas. Any remedy offered will be decided based on the facts of the case and the service booked.

Repeated requests for service outside the agreed scope may be treated as additional work and charged separately. Our aim is to handle complaints fairly and efficiently, while maintaining a practical and professional Marylebone cleaners policy for all customers.

9. Data, Subcontracting, and Force Majeure

We may process personal data needed to manage bookings, billing, service delivery, and customer administration. Any such processing will be carried out in accordance with applicable data protection law. We may also use trusted subcontractors or employees to deliver services, provided they are appropriately instructed and competent.

We may assign or transfer our rights and obligations under these terms where this does not materially affect your rights. You may not transfer your rights without our prior written consent. If any part of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

We will not be liable for delays or failures caused by events beyond our reasonable control, including severe weather, transport disruption, power outages, industrial action, government restrictions, or emergencies. In such cases, we may suspend performance for the duration of the event and rearrange the booking where appropriate.

10. Governing Law

These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections under your local laws where applicable, but these terms are intended to operate under the legal framework of England and Wales.

Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By booking a service with Marylebone Cleaners, you acknowledge that these conditions form the contractual basis of the relationship between you and us for each confirmed cleaning appointment.

These Marylebone cleaning terms may be updated from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or we agree a different arrangement in writing. Continued use of our services after a revision is issued will be treated as acceptance of the updated terms for future bookings.