Marylebone Cleaners Customer Privacy Policy

This Privacy Policy explains how Marylebone Cleaners collects, uses, stores and protects personal data relating to its customers in the local Marylebone area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, how long we keep your data, when we share it with third parties, and the rights you have in relation to your personal information.

Scope of this Privacy Policy

This Privacy Policy applies to all customers of Marylebone Cleaners in the Marylebone area who use or inquire about our cleaning services, whether domestic or commercial. It covers personal data collected online, over the phone, in person, or through any other communication method used to arrange or manage our services.

Personal Data We Collect

Marylebone Cleaners may collect and process the following types of personal data about you:

Identity details, such as your name, title and, where relevant, the name of your organisation or business.

Contact details, such as your address, service location, billing address, and other contact information you provide to us so that we can communicate with you about bookings and services.

Service information, such as details of the cleaning services you request, property access instructions that you choose to share, preferred dates and times for appointments, and records of communications about your bookings.

Payment and billing information, such as information needed to process payments and issue invoices. We do not store full payment card details if payments are processed through a secure third-party payment processor.

Communication records, such as emails, messages and notes from calls, including any feedback, queries or complaints related to our services.

Technical and usage information, where applicable, such as basic analytics about how you use our website or online tools, including date and time of visits and pages viewed.

How We Collect Your Data

We may collect your personal data in a variety of ways, including:

When you contact us to enquire about our services, request a quote or make a booking.

When you provide details during an initial visit or consultation at your property.

When you communicate with us by phone, text, online forms, or any other communication channel we use for customer service.

When you pay for services and we receive limited payment information from you or from our payment service providers.

When you use our website, where basic usage data may be collected through standard analytics tools.

Lawful Basis for Processing

Marylebone Cleaners processes your personal data only where we have a lawful basis to do so under GDPR. The main lawful bases we rely on are:

Contract: We process your personal data in order to enter into and perform a contract with you for cleaning services. This includes handling enquiries, providing quotes, confirming bookings, carrying out services, and managing billing and payment.

Legitimate interests: We may process your data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing and improving our services, handling and resolving complaints, maintaining business records, and ensuring security and safety for our staff and customers.

Legal obligation: We may process certain information to comply with legal and regulatory requirements, such as record-keeping for tax and accounting purposes.

Consent: In some limited circumstances, we may rely on your consent, for example for certain forms of direct marketing that are not covered by legitimate interests. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide information about our cleaning services.

To prepare quotes, confirm bookings and deliver cleaning services at the agreed time and location.

To manage customer relationships, including communicating with you about changes to bookings, access arrangements or service details.

To process payments, issue invoices and manage accounts.

To improve and develop our services, including reviewing feedback and resolving issues or complaints.

To maintain internal records and meet our legal, regulatory and tax obligations.

To protect the security of our staff, customers and property, for example by keeping secure records of service locations and access details that you choose to provide.

Data Retention

Marylebone Cleaners keeps personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting obligations.

In general, we retain customer records, including identity, contact and service information, for a period that allows us to manage ongoing or repeat services and respond to queries about past services. This will normally be for several years after the last interaction or service provided, in line with applicable limitation periods for legal claims.

Payment and invoicing information is retained for the period required under tax and accounting laws. Communication records and notes relating to complaints or disputes may be kept for longer where necessary to establish, exercise or defend legal claims.

When personal data is no longer required, we securely delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only handle your data in accordance with our instructions and for the purposes described in this Privacy Policy. Examples include:

IT and cloud service providers who host or support our systems, databases and communication tools.

Payment service providers who process card or electronic payments and handle transactions securely.

Professional advisers, such as accountants, where necessary for business administration and legal compliance.

Where we use independent contractors or staff to deliver cleaning services, they may be given limited access to relevant customer details, such as your name, address and service requirements, strictly for the purpose of providing the agreed services.

We do not sell your personal data to any third party. If we are required by law, regulation or a court order to disclose personal data, we will do so only to the extent legally required.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we ensure that appropriate safeguards are in place. These may include standard contractual clauses or other mechanisms recognised under applicable data protection laws to ensure adequate protection of your data.

Your Data Protection Rights

Under GDPR, you have a number of rights in relation to your personal data held by Marylebone Cleaners. These rights include:

Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification: You have the right to request that we correct or complete any inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.

Right to restriction of processing: You may ask us to restrict the processing of your data in specific situations, for example while the accuracy of the data is being checked.

Right to data portability: In some circumstances, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing based on those interests.

Right to withdraw consent: Where we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about how Marylebone Cleaners handles your personal data, you can contact us using the usual communication channels you use for our services. We will respond to your request in accordance with applicable data protection laws and normally within one month.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed. We would encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

Marylebone Cleaners may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle your personal data. Any updates will take effect when the revised policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal information.