Marylebone Cleaners Health and Safety Policy

Marylebone Cleaners is committed to providing professional cleaning services in a manner that protects the health, safety, and welfare of our employees, clients, visitors, contractors, and the wider public. We recognise that effective health and safety management is an integral part of delivering reliable cleaning services across residential, commercial, and specialist environments.

Policy Statement and Objectives

The purpose of this Health and Safety Policy is to establish and maintain the highest practical standards of safety in all cleaning activities carried out by Marylebone Cleaners. Our key objectives are to prevent accidents and work-related ill health, minimise risks arising from our operations, and continuously improve our health and safety performance.

We will take all reasonably practicable steps to provide safe systems of work, safe equipment and materials, and a safe working environment, with adequate welfare facilities and clear information, instruction, and supervision.

Management Responsibilities

Senior management at Marylebone Cleaners has overall responsibility for ensuring that this Health and Safety Policy is implemented, monitored, and regularly reviewed. Management will:

Ensure that health and safety considerations are fully integrated into planning and decision making for all cleaning contracts and activities.

Provide appropriate resources for health and safety, including time, personnel, training, and equipment.

Regularly review risk assessments, work procedures, and incident reports to identify trends and implement improvements.

Promote a positive safety culture in which employees feel able to raise concerns and contribute suggestions for safer working.

Employee Responsibilities

All employees of Marylebone Cleaners share responsibility for maintaining a safe working environment. Employees are required to:

Take reasonable care of their own health and safety and that of others who may be affected by their actions or omissions.

Follow all training, instructions, and safe working procedures provided by Marylebone Cleaners.

Use cleaning chemicals, equipment, personal protective equipment, and vehicles in accordance with training and manufacturer guidance.

Immediately report any hazards, incidents, near misses, defective equipment, or unsafe conditions to their supervisor or designated contact.

Cooperate fully with any accident investigation, health and safety inspection, or audit.

Risk Assessment and Safe Working Practices

Marylebone Cleaners conducts suitable and sufficient risk assessments for all significant hazards associated with our cleaning services, including but not limited to slips and trips, manual handling, working at height for high-level cleaning, and the use of cleaning chemicals and powered equipment.

Risk assessments are used to develop and implement safe systems of work tailored to the specific requirements of each client site and type of cleaning service. Control measures may include method statements, standard operating procedures, restricted access to hazardous areas, and the provision of protective equipment.

All employees involved in cleaning activities receive clear instructions and training on these procedures before starting work and whenever methods, equipment, or locations change.

Chemical Safety and COSHH

The safe use, storage, and disposal of cleaning chemicals is a core priority. Marylebone Cleaners selects cleaning products with consideration for both effectiveness and safety. For all hazardous substances used, we maintain appropriate safety data and carry out specific assessments to identify necessary control measures.

Employees are trained in the correct dilution, application, storage, labelling, and disposal of chemicals, as well as the action to take in the event of spills, splashes, or accidental exposure. Personal protective equipment is provided where required and must be worn as instructed.

Equipment, Vehicles, and Maintenance

Marylebone Cleaners ensures that all cleaning equipment and company vehicles are suitable for their intended tasks and maintained in safe working order. Regular checks and servicing are carried out in line with manufacturer guidance and internal schedules.

Employees must visually inspect equipment before use, report any defects immediately, and must not use equipment that appears damaged or unsafe. Only trained and authorised personnel may operate specialist or powered cleaning machinery.

Training, Information, and Supervision

We provide all employees with appropriate health and safety induction training, as well as ongoing instruction relevant to their specific cleaning duties and work locations. Training covers safe working methods, emergency procedures, correct use of equipment, manual handling, chemical safety, and personal hygiene.

Supervisors and team leaders are responsible for monitoring working practices, ensuring that procedures are followed, and providing additional guidance or refresher training where needed. Records of training and competence are maintained and reviewed regularly.

Accident Reporting and Emergency Procedures

All accidents, incidents, near misses, and occupational health concerns must be reported as soon as possible to the relevant manager or supervisor. Marylebone Cleaners maintains a clear procedure for recording incidents, investigating root causes, and implementing corrective actions to prevent recurrence.

Emergency arrangements are communicated to employees for each client site and include fire safety, first aid, evacuation routes, and the response to chemical spills or other serious incidents. Employees are expected to familiarise themselves with site-specific procedures and to cooperate fully in any emergency.

Consultation and Communication

Marylebone Cleaners consults with employees on matters affecting their health and safety and encourages open communication on any concerns or suggestions for improvement. Health and safety topics are discussed in team meetings and briefings, and information is shared through appropriate internal channels.

Monitoring, Review, and Continuous Improvement

The effectiveness of this Health and Safety Policy is monitored through regular inspections, audits, incident analysis, and feedback from staff, clients, and other stakeholders. Findings are used to update risk assessments, refine procedures, and enhance training.

This policy is formally reviewed at regular intervals and whenever there are significant changes in our operations, legislation, or best practice. Marylebone Cleaners is committed to continual improvement in health and safety performance, ensuring that our cleaning services are delivered responsibly and with due care for all those affected by our work.